WEGA VELA LOW CUP 2 GROUP RED ESPRESSO COFFEE MACHINE COMMERCIAL CAFE LATTE BAR

​​​​​​​​​​​​You are welcome to collect your items from our Clayton, Victoria warehouse. We ask for 1 day’s notice before collecting so
we can ensure your items are ready & accessible. We have plenty of accessories, coffee & equipment available in store so
​​​​​​​collecting from us will allow you to browse our entire range.

We are open Monday to Friday , 8am to 5pm and Saturday from 10am to 2pm.

We are available Sunday by appointment only.

If you prefer to have your own freight company collect from us, please kindly make contact via message to arrange the details.​​​​​​​

​​​​​​​​​​​​​​We offer free freight to Australian metro area for machines & machine + grinder packages. We send our freight with a freight forwarder who will ensure your order arrives quickly & safely. The driver will require a signature once the delivery has been accepted.

If you are happy for your freight to be left in a safe place with no signature, please kindly message us to let us know. If there is no “authority to leave” the freight will be returned to the depot if you are not able to accept the delivery.

​​​​​​​If you miss your delivery & are left with a “sorry we missed you card” please kindly contact us before contacting the freight company.They will require our authorisation to redeliver so touching base with us first is the best way to organise a redelivery.

We will update your tracking information the afternoon of dispatch. If your tracking shows no results, you should try again in the
​​​​​​​morning as new entries to the online portal is usually updated overnight.

​​​​​​​We are able to ship our items worldwide. We send our international freight with TNT / Fedex who will ensure your ​order
arrives quickly & safely.

As the price of international freight varies between locations, we ask that you request a freight quote from us before purchasing.

Our quotes for a freight cost to your location are for transport only. The cost does not include the duties and/or taxes
applicable to your country. The cost does not include any storage charges you may be subject to if the freight is not cleared
from customs promptly. We highly recommend checking with your local authorities as to what the duties/taxes will be prior
to purchasing. ​​​​​​​Our international freight is not insured. If you wish to take out a single item insurance for the purposes of freighting please kindly contact us for a quote.​​​​​​​

​​​​​​​All of our equipment comes with a warranty. The warranty consists of:

Brand New Espresso Machines and Grinders to be used for both domestic & commercial applications come with an RTB (Return To Base) – 12 months parts warranty.
Used (Second Hand) Espresso Machines and Grinders to be used for both domestic & commercial  applications come with 
an RTB (Return To Base) 3 months parts warranty
Accessories and any other equipment we sell only comes with any warranty as dictated by the manufacturer
​​​​​​​
​​​​​​​What should I do if I am having difficulties with getting my product to work?
If you are experiencing problems operating your product, we strongly recommend that you contact us. It is our experience that often
when customers believe the product they have purchased is faulty; it can usually be resolved with some basic ‘troubleshooting’.

What should I do if I have changed my mind and want to return a product?
Please choose carefully as we do not normally accept return of goods where you have simply changed your mind or have chosen poorly. Should we decide to accept a return, a restocking fee of 30% + any credit card charges which we cannot recover is applied to all returns of items held in stock. Special order items or items customised for you cannot be returned. We cannot accept returns on new equipment that is now used equipment nor of equipment without packaging. Return freight to us is payable by you.

Product Assessment for warranty repair.
Once proof of purchase has been established, if the product fault can safely and clearly be determined, we will offer you either a refund, exchange or repair. The available remedy will depend on whether the fault amounts to a major failure. In some instances, we may need to consult with the manufacturer or importer to determine the fault and resolution. Most faults can be easily repaired within a reasonable time frame. We will not offer a repair or replacement if the product has been damaged by misuse or abuse. Examples include but are not limited to inadequately filtered water, lime scaling, corrosion due to high chloride ion concentrations in water, operator errors, unauthorised repair work or modification and fair wear and tear. Whist we understand that many clients would like a loan machine in the event of a warranty item, we regret that this service is not available. We prioritise all warranty work over general repair to ensure the most rapid service possible. When assessing product fault, it is up to you whether you would prefer to deal with Coffee Machine Warehouse or the manufacturer or importer directly. It may be more convenient for you to liaise with the manufacturer or importer directly (which may be more time efficient). You certainly have that option. We are happy to provide you with their relevant contact details to assist you. 

​​​​​​​Please note​​: When a refund is granted, we will refund the original purchase price via the previous method of payment indicated on the receipt less any merchant fees and/or restocking fees.